Payment Policy
Effective Date: January 10, 2026
1. Introduction
At My Relax Hub, operated by JB Stores LLC, we prioritize your security and shopping convenience. We provide a variety of secure payment methods to ensure your transaction is handled with the highest level of protection. All transactions are processed in U.S. Dollars (USD).
2. Accepted Payment Methods
We accept the following payment methods for orders within the contiguous United States:
- Credit & Debit Cards: We accept all major cards, including Visa, Mastercard, American Express, and Discover.
- Digital Wallets: For a faster checkout, we support Apple Pay, Google Pay, and Shop Pay.
- PayPal: You may pay securely using your PayPal account balance or linked funding sources.
- Financing Options: We offer flexible "Buy Now, Pay Later" options through Shop Pay Installments. This allows you to spread the cost of high-value items like saunas and firepits over monthly installments. (Note: Financing is subject to credit approval.)
3. Payment Security & Encryption
Your financial safety is our top priority. Our store is powered by Shopify, which is Level 1 PCI DSS compliant.
- SSL Encryption: We use Secure Sockets Layer (SSL) technology to encrypt your personal and credit card information during the checkout process.
- No Stored Data: My Relax Hub does not store your full credit card number on our servers; all payment data is handled by our secure, encrypted payment processors.
4. Order Verification & Fraud Prevention
To protect our customers and our business:
- Billing Address: For security reasons, we recommend that your billing address matches the address on file with your credit card issuer.
- Verification: Some high-value orders may require additional verification. If your order is flagged by our fraud prevention system, a member of our team may reach out to verify the transaction before the order is processed.
- Right to Cancel: We reserve the right to cancel any transaction that we suspect to be fraudulent or unauthorized.
5. Sales Tax
Sales tax is calculated and applied to orders where required by state and local laws. The final tax amount will be displayed at checkout before you complete your purchase.
6. Payment Confirmation
- Order Confirmation: Immediately after a successful transaction, you will receive an order confirmation email containing your order number and a digital receipt.
- Statement Descriptor: Charges on your bank or credit card statement will typically appear as "MY RELAX HUB" or "JB STORES LLC".
7. Contact Us
If you have any questions regarding our payment methods or encounter an issue during checkout, please contact our support team:
- Phone: 888-891-7618
- Email: support@myrelaxhub.com
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
- Address: 13502 Park Dr., Brook Park, OH 44142